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Archive for July 2011
Why should I follow or like you?
Even now, some organisations are still making their first tentative steps into online engagement with their customers using social media and through social networks. They are easy to spot – look for the pleading calls to action, asking you to follow them on Twitter, like them on Facebook or subscribe to their YouTube channel. But what… read full post
The Role of Technology in Government
On Tuesday I presented at the IPAA NSW 2011 State Conference, looking at the role of technology (particularly, social media) in modern government (my slides). Presenting as part of panel along side Craig Thomler, James Kliemt, and Paula Bray, the goal of my presentation was to introduce the idea of using Web 2.0 and social… read full post
The Economist’s ‘Pocket World in Figures’ app
XPLANE | Dachis Group and The Economist teamed up to create the “World in Figures” application for iPhone. Based on The Economist’s popular book, Pocket World in Figures, the application provides a unique, visual way to discover and display global data so that it’s compelling, understandable and easy to use. Here’s a quick video overview of the project. XPLANE was challenged… read full post
Using service design to envision socially integrated services and products
What if the technologies of Web 2.0 and the social networks it has enabled were part of the customer’s full experience of a service or product, rather than simply a channel used for promotion or customer service? A lot of time is spent thinking about how brands interact or engage with customers through social media,… read full post
Making Calendars Collaborative
In the workplace, calendars are an important tool for coordinating activity. Desktop calendars that are part of a messaging client, like Outlook or Lotus Notes, can help people to manage their own time; but if you want to coordinate or schedule activities with other people, then that information needs to be freed from individual inboxes…. read full post
Creating Facebook for the Enterprise
When we first started to become aware of the potential for the deliberate use of social software inside organisations, public social networks like Facebook were already firmly established. A few entrepreneurial businesses proposed back then that Facebook could in fact replace intranets altogether. Luckily, in my opinion, this idea never took hold, although there are… read full post